I NEED to admit something: at times, I am an angry man.
Perhaps “angry” isn’t the right word – “frustrated” is closer. The sluggishness and inefficiencies of others can spark frustration whether I am at airport security, in the supermarket or on the road. That emotion manifests as a roll of the eye or a rueful comment to myself as I wonder why people make the decisions they do, and I get frustrated when their inefficiencies affect me.…
